Refunds and cancellation fees

Full refunds

You are refunded in full when:

• you cancel before your free-cancellation deadline
• your contractor cancels, whenever that happens
• we cancel the booking

When a fee applies

Only when an owner cancels after the free-cancellation deadline. Your contractor has already turned down other work for those days.

The deadline is shown on the booking form before you pay, on the booking page, and in your confirmation email — as an exact date and time, not a vague number of hours. The fee amount is shown before you confirm the cancellation.

The remainder is refunded.

How long refunds take

Refunds return to the card you paid with, and usually appear within 5–10 business days depending on your bank. We cannot speed that up — once we issue it, the timing is with your bank.

Checking a refund

Your booking page shows the payment status. If it says refunded and the money has not appeared after 10 business days, contact us with your reference number.