When you are charged

You pay when you book. The booking is not confirmed until the payment clears.

Why upfront

Your contractor is turning down other work to hold those days. Paying upfront is what makes the booking real for them, and it means no cash changes hands on your doorstep and nobody has to chase anybody.

Where your card details go

To our payment processor, on their own secure page. Card numbers never reach our servers and we never see or store them.

What you will be charged

Exactly the total shown before you confirm. There are no later additions.

Your receipt

Emailed as soon as the payment clears, with the reference number, the full breakdown, and the date your free cancellation ends. Keep it — the reference number is the fastest way for us to find your booking.

If a payment fails

Nothing is taken and the booking is not created. Try again, or use a different card.