What happens after you book

Your booking is confirmed as soon as your payment clears. Here is the rest of it.

Straight away

• The contractor is emailed the job details, your address and any notes you added.
• Those days are blocked in their calendar and cannot be double-booked.
• You get a confirmation email with your reference number, the full price breakdown, and the exact date and time your free cancellation ends.

On the day

Your contractor arrives and does the work. If you added access notes — a gate code, where the key is, which neighbour holds it — they can see those on the job.

When the work is done

The contractor marks the job complete and may upload photos of the finished work. You will get an email asking you to take a look.

At that point you can either confirm the job, which pays the contractor straight away, or report a problem, which holds the payment while we look into it. If you do neither, the payment releases on its own after the review window — the exact date is in that email and on your booking page.

See Confirming a completed job.

Anything else

You can see every booking, its status and its photos under Bookings in your dashboard.