Cancelling a booking

You can cancel a confirmed booking yourself from the booking page in your dashboard.

The free-cancellation window

Every booking has a deadline, shown to you in three places: on the booking form before you pay, on the booking page afterwards, and in the confirmation email. It is an exact date and time in Jamaican time — not a vague "24 hours".

Cancel before that moment and you are refunded in full.

Cancelling after the deadline

Your contractor has already turned down other work to hold those days, so a late cancellation carries a fee. The amount is shown to you before you confirm the cancellation — you will never be charged something you have not seen first.

The rest of your payment is refunded.

Once the job has started

A job that has already begun cannot be cancelled from the dashboard. Contact us and we will sort it out with you and the contractor.

Refund timing

Refunds go back to the card you paid with and usually appear within 5–10 business days, depending on your bank. We cannot make that faster.

If your contractor cancels

You are refunded in full, with no fee, whenever the cancellation came from their side. We will email you with their reason and you can book someone else.